Return Eligibility

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent to you.

All discount code items, final sale items, items ending in .97, or items purchased with a deal or coupon code (for example, spend xxx get xxx) are final sale and cannot be returned. Additionally, items purchased in a mystery, undergarments, makeup, bath and beauty products, or anything else indicated as final sale in live videos or item descriptions are not eligible for return.

Returns must include the packing slip you received with the items. If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If shoes came in a box, they need to be returned in a box. Please ensure that the items you send back are sent back in a plastic bag inside the poly mailer or box to ensure they don't get ruined in transit.

Items returned that do not meet the return eligibility will be sent back. Customers will have to pay return shipping to receive the items back that cannot be processed as a return.

Returns can take up to 7 business days to process but we work through them as fast as possible and they are usually processed much faster.

Once your item has been received and processed, you will receive an email alerting you.

If you attempt to return an item that does not meet the criteria stated in our return policy or hasn’t been authorized, your return will not be able to be processed. If we receive your item and are unable to process your return for this reason, we will keep your items until you pay for return shipping to have them sent back to you.

If you have questions about your return or our Return Portal, please email us at contact@shopmoco.com .

Damaged Items: We attempt to inspect every item before shipping it, however, sometimes we may miss a defect. If an item you are trying to return is damaged in any way please let us know via email at contact@shopMOCO.com and send:

(1) the name of the item or sku

(2) the order number

(3) provide a photo of the damaged item